Frequently Asked Questions

• I saw this neat thing at a show! Why can't I find it on your website?
There are several good reasons why the item may not be on the site. For one, it's almost impossible for us to keep up with our changing inventory. Much of what we make is done so in a limited quantity; at any given show, we sell out of several items that we may never make again. Another reason may simply be that we only have four hands between us. When it comes down to time management between shows, we'll often forsake the website in order to create new, nifty products. There is always a chance that we still have what you're looking for and encourage you to contact us with your questions.

• How did you make that?
Magic! While we respect that many of you are genuinely curious as to how we make things, a magician never reveals her secrets! ^_^

• Wow! When did you go from Artist's Alley to the Dealer's Room?
Actually, we've only ever done one Artist Alley and that was PortConMaine '07. The 60+ conventions we've vended since then has been in a dealer capacity.

• How do I care for my new clothes?
Unless specified on the tag, most of our clothes are machine washable in cold water. To preserve the life of your garment, please air dry. Throwing it in the dryer will lessen the life of your designer goodies.

• How do I clean my new bag?
While all of our bags are different, we recommend that you spot clean only and never put it in the washer. To spot clean, put a mild soap on a wet cloth and gently rub the dirty area until clean.

• I have a metal allergy. Is your jewelry safe for me?
We do not use components that contain nickel or lead. Our earring wires are [unless otherwise noted] surgical steel. We have plastic earring findings available upon request at no additional cost. Sterling silver and white gold are also an option; please contact us if that's something you're interested in. All necklaces can be converted to a silicon cord. Let us know your concerns, and we're happy to work with you!

• Where do you get your stuff?
Everywhere! Some of it we import from Japan, some of it we purchase and alter with our own designs. But all of it is touched, in some way, by us.

• Do you have a store?
This is a tricky question! Every time we attend a convention, we set up our store. In it you'll find all the latest and greatest wonders that we've been designing. Other items are found in our web-store. As far as a physical location in a city with set hours, no, we do not have one.

• I bought a messenger bag from you, but the decorative patch is fraying. Is it falling apart?
Absolutely not! We intentionally do not set the edges of the patch as a matter of aesthetic. We think it goes rather well with the safety pins. If you would rather this didn't happen, there are anti-fray products available on the market that you can apply on your own.